If you believe your shipment might be lost, please contact our Customer Care Department for assistance. Orders that are lost due to incorrect delivery address information provided by you are strictly your responsibility and are not eligible for a refund. However, should a lost order be due to our mistake we will promptly send you a duplicate order at our expense, or issue you a full refund at your request. Claims for non-receipt of an order must be made within 10 days from the date the order was shipped.

We take great pride and care in ensuring that our products are free from manufacturing defects and are packaged properly before they are shipped to you. However, we are aware that unforeseen problems may arise once your order leaves our warehouse. Should you receive your order with visible damage to the outer packaging you must sign the carrier's delivery receipt indicating that the package has been damaged in transit. You should be aware that outer carton damage does not necessarily indicate that the products themselves have been damaged. Regardless of whether or not the outer packaging has visible damage, once you have had a chance to inspect your order, if any of the items are damaged please contact our Customer Care Department immediately for assistance. If your order has been damaged or tampered with, you must save all packing materials including the outer carton. Failure to save all packing materials including the outer carton will be construed as a waiver of your rights to a claim. In the event an item is damaged we will provide you (via e-mail) with a UPS return shipping label. Print the UPS label on white paper and attach it to the carton with clear tape. You will need to take the carton to a UPS shipping center or UPS store, or you can place it in any UPS drop box. Damaged items cannot be returned for credit, they only can be exchanged. Once the damaged item is received at our warehouse a replacement item will be shipped to you at our expense. Always be sure to provide us with your invoice number and the product number of the damaged item. Claims for damaged items must be made within 3 days of receipt of shipment.

Should you receive an incorrect item please contact our Customer Care Department for assistance. If we have mistakenly sent you the wrong item, we will arrange to pick up the incorrect item at our expense. As soon as we receive the item at our warehouse we will send you the correct item, also at our expense. However, if you have received an item that was incorrectly ordered by you, you may return the item, but you will be responsible for all costs associated with the return as indicated in our return policy. Claims for incorrect items must be made within 5 days of receipt of shipment.

If you refuse delivery of your order from the carrier service for any reason whatsoever, it will be treated as an unauthorized return and reimbursement to your credit card for such an unauthorized return will be as follows: If the return is from a location in the United States, we will only reimburse your credit card for the purchase price of the item less the original shipping & handling charge, and less the return shipping charge, and less any free standard shipping charges and additional volume discounts, and less any gift or promotional values associated with the order, and less a re-stocking fee equivalent to 50% of the merchandise value of such refused order. Shipments to locations outside the United States are international shipments. If delivery of an international shipment is refused by the customer, and as a result of such refusal, the courier service demands payment of any costs incurred, including, but not limited to customs fees, duties, taxes, and/or other import related charges, we will pay all such costs. Accordingly, we will only reimburse your credit card for the purchase price of the item less all such costs as indicated above, and less the original shipping & handling charge, and less the return shipping charge, and less any free standard shipping charges and additional volume discounts, and less any gift or promotional values associated with the order, and less a re-stocking fee equivalent to 50% of the merchandise value of such refused order. If the courier service is unsuccessful in their attempt to deliver your order, and whereas the courier begins a "return to sender" procedure, all costs associated with such "return to sender" procedure will be the sole financial responsibility of the customer. Accordingly, we will only reimburse your credit card for the purchase price of the item less all such costs as indicated above, and less the original shipping & handling charge, and less the return shipping charge, and less any free standard shipping charges and additional volume discounts, and less any gift or promotional values associated with the order, and less a re-stocking fee equivalent to 50% of the value of the returned merchandise. In addition, if the order is an international shipment, we will further reduce the amount to be reimbursed to your credit card by any customs fees, duties, taxes, and/or other import related charges that have been paid by us to the courier as indicated herein above.

Goods are shipped from our Hialeah, Florida warehouse.

United States Locations: 1. Enter an e-mail address where you want all confirmations and correspondence sent. 2. Create a password. 3. Your billing address must exactly match the address where your bank sends your credit card statements. To prevent fraud, if the address you provide does not exactly match the address where your bank sends your credit card statements, it will be necessary for our credit department to contact you for additional verification before processing your order. This may result in your order being delayed. 4. Do not enter any information in the field marked "Non-US State". 5. Your shipping address can be different than your billing address. However, we suggest you notify your credit card company of a third party shipping address and have them add it to your file. Regardless, if the shipping address differs from the billing address your order may be delayed until we can obtain additional verification from you. Furthermore, we reserve the right to refuse to ship an order if we cannot verify a third party shipping address. Non-US Locations: 1. Enter an e-mail address where you want all confirmations and correspondence sent. 2. Create a password. 3. Your billing address must exactly match the address where your bank sends your credit card statements. To prevent fraud, if the address you provide does not exactly match the address where your bank sends your credit card statements, it will be necessary for our credit department to contact you for additional verification before processing your order. This may result in your order being delayed. 4. Click on the drop-down indicator located at the "State" window. Be sure to select "Non-US State". Immediately to the right of the State window is another window called "Non-US State". Please enter your local State/Province in the space provided. Finally, be sure to select your country by clicking on the drop-down indicator located at the "Country" window. 5. Your shipping address can be different than your billing address. However, we suggest you notify your credit card company of a third party shipping address and have them add it to your file. Regardless, if the shipping address differs from the billing address your order may be delayed until we can obtain additional verification from you. Furthermore, we reserve the right to refuse to ship an order if we cannot verify a third party shipping address.

You can pay for your order using your American Express, Visa, MasterCard, or Discover card. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay or cancellation of your order.

Our minimum order is 1 Dozen. All of our products are packed in a color to a style, when your order 1 Dozen you will get only one color. We cannot open any Dozens.

Our New York Showroom is open from 9:00 - 5:00 Monday through Friday

To make an appointment, click on the Contact Us icon and send an e-mail OR call our New York Showroom directly at 212-840-1248. You can also call our main office at 305-822-1802.